IT Support - Electronic Health Systems Support Tech

Job Details

Description

Are you passionate about problem-solving and eager to make a real difference in healthcare? We’re seeking an Electronic Health Systems Support Tech who thrives on tackling challenging provider and end user requests within our EMR/EHR system, as well as supporting incoming general IT ticket requests. This is an outstanding opportunity for a motivated individual who loves digging deep, analyzing root causes, and continuously improving processes. If you're obsessed with refining systems and want to become a super user in a health system that directly impacts patient lives, this role is tailor-made for you. Join us and be part of a team dedicated to enhancing healthcare through innovative IT solutions and relentless pursuit of excellence!

As an Electronic Health Systems Support Tech, you will be part of a small and mighty IT team solely focused providing support to end users. You will work 8AM to 5PM. IT team members rotate the off hours coverage concerns remotely over the weekend and holidays as needed. You will work alongside medical and administrative teams focused on improving great patient experience. You are passionate about problem-solving and eager to make a difference in healthcare. You thrive on tackling challenging end user requests within our EMR/EHR system, as well as supporting incoming IT ticket requests. You will have the opportunity to dig into problems, analyze root causes, and work to continuously improve processes. You are obsessed with refining systems and want to become a super user in a health system that directly impacts patient lives. If you have worked as in a clinic and understand the flow of patient care, even better!

Here Is What You Can Expect
 

• Acting as the employee and provider's guide to reliable help when addressing IT related issues.
• Being on your feet when working in clinic.
• Reviewing necessary adjustments before releasing or communicating changes to the DMOs team.
• Articulating concerns to the support of the EHR/EMR system to the vendor and touch base on updates.
• Reaching, stooping, and walking to help with hardware issues could be required.
• Working with a small close knit team of working professionals who you can rely on to support our doctors, staff and patients so we have outstanding outcomes.
   

• IT Related: Degree or years of experience in healthcare systems applications or IT specialist role; IT Related certifications or Electronic Health/Medical Records Certifications or experience
• Calm. Ability to communicate calmly and provide reassurance to team members.
• Curiosity. Demonstrated ability to practice the art if listening, asking clarifying questions and avoiding interrupting others.
• Independent Work: Ability to stay focused and ask for help when needed.

• Reliable schedule
• Friendly, fun and dedicated peers
• Outstanding 401(k) and profit sharing program (DMOS puts money aside for qualified individuals even if staff does not contribute)
• Innovative and cost effective healthcare
• 6 paid holidays and up to 22 accrual PTO days a year
• Working at Central Iowa's longest standing private orthopaedic practices (70 years in 2025)!