Client Service Specialist (46464)
Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Client Service Specialist to provide exceptional support to customers, providers, and members while ensuring a positive service experience. This is an excellent opportunity for individuals with customer service, healthcare, insurance, or call center experience who enjoy problem-solving and helping others. If you're looking to join a supportive team and make a meaningful impact through exceptional client service, we'd love to hear from you. Apply today!
Work Model:
-
Hybrid
What You Will Do:
- Respond to inbound customer inquiries and provide timely, professional support
- Assist customers with general questions, troubleshooting, scheduling and rescheduling assessments, and administrative requests
- Perform outbound outreach to providers and members as needed
- Maintain accurate records and complete data entry within established timelines
- Prepare and distribute correspondence in accordance with company procedures and contract requirements
- Listen to customer concerns, analyze situations, provide solutions, and ensure customer satisfaction
- Collaborate with team members and leadership to support service level agreements and continuous process improvement
What You Will Need to Be Successful:
- High school diploma or equivalent
- 3+ years of customer service, healthcare, or related experience, with previous leadership, mentoring, or team support experience
- Strong verbal and written communication, customer service, and professional interpersonal skills
- Advanced computer skills, including Microsoft Office, Outlook, and calendar management
- Strong problem-solving and organizational skills with the ability to prioritize, multitask, meet deadlines, and triage issues in a fast-paced environment
- Detail-oriented, dependable, and adaptable with the ability to handle confidential information discreetly and manage multiple priorities accurately and efficiently
- Ability to work independently and collaborate effectively within a team while delivering outstanding customer experiences
- Preferred experience in contact or call centers, healthcare, insurance, or managed care, with knowledge of medical terminology, ICD/CPT coding, healthcare processes, and bilingual language skills
Benefits Overview:
