Contact Center Representative (46982)

Do you have a proven track record of a consistent, reliable work ethic? Do you enjoy getting to the bottom of an issue for a customer? Then our reputable client is looking for you! They need a professional Contact Center Representative with impeccable attendance and clear communication skills to start on July 7th. If you’re a dependable individual looking to get your foot in the door with a thriving and successful company, send us your application!?

Work model:

• On-Site
• Monday – Friday
• 8-hr shift between 7:00 AM – 6:00 PM

What you will do:

• Answer phone calls and determine the caller’s need
• Request additional/missing information from the customer via written or verbal communication
• Document client issues and escalate them to the appropriate parties to resolve
• Share benefit limits, options, and costs as requested

What you need to be successful:

• 1+ year of call center experience
• Strong communication skills, especially over the phone – the ability to build rapport with callers quickly
• Good computer skills and experience using multiple screens and applications at the same time
• Focus on client experience – looking for people to focus on quality over quantity
• Bachelor’s degree preferred
• Previous Life & Health or Property & Casualty experience preferred